Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact.sorallc@gmail.com. Please note that returns will need to be sent to the following address:

[INSERT PREP CENTER ADDRESS ONCE CONFIRMED]

Items sent back to us without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer, unless the return is due to a defect, damage, or an error on our part (see below).

You can always contact us for any return question at contact.sorallc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, we will cover the cost of return shipping.

Exceptions / non-returnable items
Certain items cannot be returned, including custom or made-to-order pieces, personal care goods, and sale items. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at contact.sorallc@gmail.com.