Safura

Yes! The ceramic heating element reaches 400–450°C — the same temperature as charcoal. You get the same rich, authentic fragrance and visible smoke, just without the fire, ash, or mess.

It works with all types of bakhoor chips, oud chips, and incense resin. It does not work with powdered bakhoor or incense sticks. We recommend small to medium sized chips for best results.

The built-in rechargeable battery lasts approximately 2–3 hours of continuous use on a full charge. Charging takes around 1–2 hours via the included Micro USB cable.

Wait for the burner to fully cool down. Use the included cleaning brush to gently remove any residue from the ceramic chamber. Wipe the exterior with a dry cloth. Never use water or cleaning liquids inside the device.

For UAE orders, delivery typically takes 2–4 business days. For Saudi Arabia and other GCC countries, delivery takes 4–7 business days. You will receive a tracking number once your order is shipped.

Yes. We offer a 30-day money back guarantee. If you are not happy with your purchase for any reason, contact us via WhatsApp or email and we will arrange a full refund. No questions asked.

Absolutely. Because there is no open flame, it is much safer than traditional charcoal burners. It is perfect for use in bedrooms, living rooms, offices, and even cars. Always place on a flat heat-resistant surface.